Privacy Policy

Visa Advisor is a visa and travel-services platform operated as a product of RENS Tourism India Pvt Ltd.

Our services may include visa facilitation and assistance, passport-related assistance, immigration assistance, travel insurance and other travel-related support.

Visa Advisor may assist applicants with application forms, document preparation, appointment-related processes and other administrative aspects of visa applications. Visa decisions are made by the relevant embassy, consulate, immigration authority or other competent government authority, not by Visa Advisor.

Depending on the service you request, we may collect the following categories of information.

A. Personal and Contact Information

This may include:

• Full name
• Date of birth
• Gender
• Nationality
• Residential address
• Email address
• Telephone/mobile number
• Communication preferences
• B. Passport and Identity Information
• For visa or passport-related services, we may collect:
• Passport number
• Passport issue and expiry dates
• Passport issuing country
• Passport copies
• Previous passport details
• National ID or other identification information where required
• Passport photographs
• C. Travel and Visa Information
• This may include:
• Destination country
• Visa category
• Purpose of travel
• Intended travel dates
• Previous travel history
• Accommodation information
• Flight or itinerary information
• Invitation details
• Previous visa information
• Immigration information where relevant
• D. Supporting Documents
• Depending on the visa category, you may provide documents such as:
• Bank statements
• Salary slips
• Employment documents
• Income-tax documents
• Business documents
• Invitation letters
• Hotel bookings
• Flight reservations
• Travel insurance documents
• Educational documents
• Marriage or birth certificates
• Other documents requested for a particular visa application
• We only request information that is relevant to the service or application you ask us to assist with.

When you submit a form on our website, such as a visa enquiry or contact form, we may collect the information entered into that form.

For example, our website provides a facility for visitors to submit visa enquiries so that our team can contact them regarding their requirements.

We may also collect information when you:

• Contact our team
• Request a visa consultation
• Use our visa checklist
• Submit an application enquiry
• Upload documents
• Request information about a visa
• Subscribe to communications
• Communicate with us by email, telephone or other channels

We may use your information for the following purposes:

• Visa and Travel Services
• To:
• Understand your visa requirements
• Assess the information needed for your application
• Prepare or assist with application forms
• Review documents
• Provide visa document checklists
• Assist with appointment-related processes
• Communicate application updates
• Provide travel-related assistance
• Respond to your enquiries
• Communication
• We may use your contact details to:
• Respond to enquiries
• Provide requested information
• Confirm appointments
• Provide service updates
• Communicate regarding your application
• Respond to customer-support requests
• Business and Administrative Purposes
• We may also use information to:
• Maintain customer records
• Process payments where applicable
• Prevent fraud or misuse
• Maintain website security
• Improve our website and services
• Maintain internal records
• Comply with applicable legal and regulatory obligations

Visa applications are ultimately processed and decided by the relevant embassy, consulate, immigration authority, visa application centre or other competent authority.

Where necessary to provide the service you request, we may share relevant information and documents with:

• Embassies
• Consulates
• High Commissions
• Immigration authorities
• Visa application centres
• Government authorities
• Appointment/service providers
• Travel insurance providers
• Other authorised service partners involved in fulfilling your request
• The information shared will depend on the particular service and visa application.
• Visa Advisor does not control the privacy practices, processing decisions or security practices of independent government authorities or third-party service providers.

Visa Advisor does not sell your personal information to third parties for their independent commercial purposes.

We may, however, disclose information where necessary to provide the services you request, comply with legal obligations, protect our rights, prevent fraud or misuse, or work with authorised service providers.

We may use trusted third-party service providers to help operate our business and website.

These may include providers involved in:

• Website hosting
• Email communication
• Payment processing
• Website security
• Cloud storage
• IT services
• Analytics
• Customer communication
• Travel insurance
• Visa appointment or application support
• Where appropriate, such providers may process information on our behalf and are expected to handle information in accordance with applicable contractual and legal requirements.

Our website may use cookies and similar technologies to:

• Make the website function properly
• Remember preferences
• Understand website usage
• Improve website performance
• Maintain security
• Analyse website traffic
• You may be able to control cookies through your browser settings. Disabling certain cookies may affect some website functionality.

We may use analytics and similar technologies to understand how visitors use our website.

This may include information such as:

• Browser type
• Device type
• Operating system
• Approximate location
• Pages visited
• Referring website
• Time spent on pages
• Website interaction information
• Where third-party analytics services are used, their own privacy policies may also apply.

We take reasonable technical and organisational measures to protect personal information against:

• Unauthorised access
• Unauthorised disclosure
• Loss
• Misuse
• Alteration
• Destruction
• However, no internet transmission, website or electronic storage system can be guaranteed to be completely secure.
• You should also take reasonable steps to protect your account credentials, documents and devices.

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including:

• Providing the requested services
• Completing visa-related processes
• Maintaining business records
• Resolving disputes
• Complying with legal requirements
• Meeting accounting or regulatory obligations
• Protecting our legitimate business interests
• When information is no longer required, we may securely delete, anonymise or otherwise dispose of it, subject to applicable legal and regulatory requirements.

You are responsible for ensuring that the information and documents you provide to Visa Advisor are accurate, complete and up to date.

Please notify us promptly if any information provided to us changes.

Providing false, incomplete or misleading information may affect the processing of your visa application and may have consequences under applicable laws or the requirements of the relevant authority.

Subject to applicable law, you may have rights regarding your personal information, including rights relating to:

• Accessing information held about you
• Requesting correction of inaccurate information
• Requesting deletion where applicable
• Withdrawing consent where processing is based on consent
• Requesting information about how your data is processed
• Raising a complaint regarding the processing of your personal information
• India's DPDP framework provides rights and obligations relating to digital personal data, and the notified 2025 Rules require clear information about the data collected, purposes of processing and mechanisms for exercising applicable rights.
• To exercise a privacy-related request, contact us using the details provided below.

Where we process your personal information based on your consent, you may request to withdraw that consent, subject to applicable law and any consequences that may arise from doing so.

For example, withdrawing information necessary to process a visa application may prevent us from providing the requested service.

We will explain any relevant consequences where reasonably necessary.

Our services are generally intended for adults.

Where information relating to a minor is required for a visa or travel application, it should be provided by a parent, legal guardian or other person authorised to provide the information.

We do not knowingly request personal information from children for unrelated purposes.

Because visa and travel services may involve international destinations, government authorities and service providers located outside India, information may in some circumstances be transferred or processed outside India.

Where such processing occurs, we will take reasonable steps required under applicable law.

Our website may contain links to third-party websites, including government websites, embassies, visa application centres, travel providers or other external services.

We are not responsible for the privacy practices, content or security of third-party websites.

You should review the privacy policy of any third-party website before submitting personal information.

Visa Advisor provides assistance and facilitation services. We do not make visa decisions.

The relevant embassy, consulate, immigration authority or government authority has the sole authority to decide whether a visa or immigration application is approved, refused, delayed or subject to additional requirements.

Processing times, document requirements, fees and procedures may change without notice.

We may update this Privacy Policy from time to time to reflect:

• Changes to our services
• Changes to our website
• Changes in technology
• Changes in applicable laws or regulations
• Changes in our data-processing practices
• The updated version will be published on this page with a revised "Last Updated" date.
• We encourage you to review this page periodically.

If you have questions about this Privacy Policy or wish to make a privacy-related request, please contact Visa Advisor.

Visa AdvisorA Product of RENS Tourism India Pvt Ltd

Website: www.visaadvisor.in

Email: visa@renstourism.com

Phone: +91-11-46516177Mobile: +91-9810967708 / +91-9582880664

Address: C-15, Atrium Floor, The Suryaa Hotel, New Friends Colony, New Delhi – 110025, India

By using our website or submitting your information to Visa Advisor, you acknowledge that you have read this Privacy Policy and understand how your personal information may be collected and processed for the purposes described above.

Where applicable, we will seek the consent required by law before processing personal information for a particular purpose.